Terms & Conditions

Isshin Healthy Food is operated by Y&D Restaurant Pty Ltd (ABN 96 675 935 510), Shop 6, 567 Collins Street, Melbourne VIC 3000 (next to Guzman Y Gomez). You can contact us at hello@isshinhealthyfood.com.au.

Pre-orders are placed on this website and paid in full at checkout. Payment is processed by Stripe — we never see or store your card details. All prices are in Australian dollars and include GST.

Your order is confirmed once payment succeeds; we send a confirmation email with your order number and a link to manage your order.

Free cancellation until 24 hours before your pickup time; cancellations within 24 hours incur a 50% fee. To change or cancel, use the link in your confirmation email or contact hello@isshinhealthyfood.com.au.

Refunds go back to the card you paid with and usually appear within 5–10 business days. You can move your pickup to another time on the same day once, free of charge, using the link in your confirmation email; for any other change, email us and we will try to help.

This cancellation fee applies to change-of-mind cancellations only. It reflects that we buy fresh seafood specifically for your order.

If we have to cancel your order or cannot supply it as described (for example a dish becomes unavailable or the shop must close unexpectedly), we will contact you and refund you in full — no cancellation fee ever applies to a cancellation made by us.

Orders are prepared fresh for your pickup time. If you are running late, email us as early as you can and we will try to help. If an order is not collected by the end of the pickup day and you have not contacted us, we cannot resell prepared raw seafood and no refund applies.

Our bowls contain raw seafood. Raw seafood is not recommended for pregnant women, young children, the elderly, or people with weakened immune systems.

All dishes are prepared in one kitchen that handles fish, crustacean, mollusc, soy, wheat (gluten), sesame and egg — we cannot guarantee any dish is completely free of these allergens. For severe allergies, please email hello@isshinhealthyfood.com.au before ordering.

Keep refrigerated (below 5 °C) and consume on the day of pickup.

Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law. Our cancellation policy applies only when you change your mind — it does not limit your rights if we fail to supply your order or if food is not of acceptable quality.

These terms are governed by the laws of Victoria, Australia. We may update them from time to time; the date above shows the current version. The version in force when you place an order applies to that order.